Help with saves and purchases.

Before removing the app

Free campaign progress, earned credits, XP, research and settings live on the device. Removing the app or its local save can remove that progress. The purchased-credit wallet is separate and does not restore a full campaign save.

A battle in progress is not saved after the app process ends. Backgrounding pauses a battle, but closing the app does not guarantee you can resume it.

Restore and purchased credits

When purchases are available, open the Shop and use Restore Purchases for permanent App Store purchases. Use the same Apple Account that made the purchase.

When the private iCloud wallet is enabled, credit packs and the Foundry Kit need an available iCloud account. Purchased-credit recovery needs the same iCloud account. The App Store account and iCloud account have different roles.

The second fabrication bay uses an App Store entitlement. Restore does not grant the Foundry Kit's spent credits again. Paid-funded research receipts may help recover eligible projects, but XP and sector requirements still apply.

If the wallet is unavailable, check that iCloud is signed in and connected, then use the Shop's wallet refresh control. Free play remains available. Contact support before removing private iCloud data, as that can affect purchased-credit recovery.

Request an Apple refund

For a purchase billed through Apple, use Apple's refund request website. Apple reviews refund requests. Eligibility varies, and Verdo cannot promise approval.

Read Apple's refund instructions.

What to send support

Describe the problem, your app and iOS versions, and the steps that led to it. A screenshot can help, but remove personal details first. Do not send passwords, full payment-card details or unrelated account information.

We cannot directly inspect your private iCloud wallet or recover a local campaign save from our servers.